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Frequently Asked Questions

Questions & Answers

1.     Which debit/credit cards do you accept?

We accept VISA, Mastercard, Delta, American Express, Solo, VISA Debit and VISA Electron (Switch/Maestro through Paypal express checkout only). We also accept payment by cheque and postal order. If paying by cheque or postal order, payment is required first before your order can be despatched. Cheque clearing subject to security checks. We also accept payment off-line at the Post Office (see question 9 for further details).

2.     What Is PayPal?

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere.

3.     Is it safe to use?

PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

4.     Why use PayPal?

• Make purchases or send money with PayPal - it's free
• Shop and pay conveniently by saving your information with PayPal if you want to
• PayPal is accepted by millions of businesses worldwide and is the preferred payment method.
• Use Paypal as a onetime checkout.

5.     Are my credit/debit cards details secure when placing an order through the website?

All credit card information is processed using a secure payment system provided by Paypal, a leading online payment processor. Once you enter the Checkout process, you will be forwarded to the secure version of Paypal. All information entered into the checkout is secured using the latest encryption technology. A padlock symbol will appear at bottom of your browser window to confirm that you have entered a secure area.

6.     We are a business, can we pay via invoice?

We do not provide a credit facility or 30 day invoice payment terms. All orders must be paid for in advance before being despatched. Schools, Education and Government bodies can pay on 30 day invoiced terms.

7.     Do you provide a VAT invoice with your orders?

Yes, the order confirmation email which you receive after placing your order, contains a VAT breakdown of your order. This can be printed and used as a VAT invoice for your records. If you have not received your order confirmation email and require a copy for your records, call or email us quoting your order number or billing postcode. We will then be able to resend the confirmation by email or post.

8.     Is there a minimum order amount/value?

There is no minimum order value or amount, you can order as little or as much as you like.

9.     We also offer Payment off-line.

Q. How much does it cost to make a purchase using PayOffline? A. Nothing Q. How do I know the PayOffline web sites are safe? A. All participating web sites are approved and credit checked by PayOffline prior to joining the scheme so you can be confident that they are genuine sites. Please see our terms and conditions for more details. Q. I don’t have a printer – how can I use PayOffline? A. If you don’t have a printer, just make a note of the barcode number and the amount payable that appears on your screen and ask the retailer to key this in manually instead of scanning the barcode. Q. I’ve lost my barcode – what can I do? A. You can request for the barcode to be re-sent to you by going back to the site where you have made your purchase Q. I’ve lost my barcode – am I at risk? A. Your barcode contains no personal details about you – only your transaction. If someone finds your barcode, all they can do is pay for your purchase. Q. Does PayOffline delay the completion of my online purchase? A. Unlike other methods of payment, where a credit or debit card is being used to make an online purchase, your delivery will be dependent on when you make your payment.

10.     How does your delivery system work?

Delivery Information
UK Deliveries

Standard Service - postage and packaging charges are £2.95 for inks and your goods will be delivered within 2-3 working days. The majority of our products are despatched by Royal Mail First Class Recorded, although a Courier service may be used for certain products. Toners and Labels are shipped via Courier and the charges are £4.95

Please make sure you have included a contact telephone number with your details, in the event we need to speak to you regarding your order.

Some orders will require a signature on delivery, so please ensure that there is someone to sign for the package at the shipping address you have given or provide an alternative delivery address where a signature can be obtained.

If any item you order is out of stock or on back order you will receive notification from us (by phone or e-mail) within 24 hours of receipt of your order to advise the expected date of delivery or to suggest an alternative product.
International Deliveries

We cannot ship toners or labels outside of UK mainland.

11.     How can we contact you?

The fastest way is to use the “send contact message” at the top right hand side of the home page alternatively you can telephone the office on 01733 843331 or try mobile 07799 784478