Returns and Refunds Last updated: 6 April 2010We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your stat

Returns and Refunds

Last updated: 6 April 2010

We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

Faulty & Goods Sent in Error

All returns must be authorised by Electrospares.Net™ prior to return. Contact us either by email or by phone, contact numbers available on the contact us web page. A returns number will be issued together with a free post address or free Courier collection and instructions for the return of the Goods.

Please note that goods must be returned in the condition they were sent out and with the original packaging. NB: Shaver spares will not be refunded, should the packaging be opened. If you feel an item is damaged or defective please call us or email us within 14 working days.

Unfortunately we can not consider any claims that are made after this time period. Our customer care team will record your problem and work with you to resolve it. If the customer care team can not resolve your problem over the phone or by email they will ask you to return the item.

Once we receive the returned item and have confirmed that it is damaged, or defective, we will refund you the FULL cost of the damaged, or defective item, plus ALL associated delivery and return postal costs.

Goods Ordered in Error

Goods that have been ordered wrongly may incur a return postage charge if this should be the case and if it was due to customer error, Electrospares reserve the right to pass on such postage / return charges.

When returning goods, please ensure you receive adequate insurance to cover the value of the goods that you are returning, and that the courier asks for a signature on delivery. This will allow you to track the returned goods and get compensation should your chosen courier lose them.

Labels and Printing

Your right to return goods does not apply to orders for goods made or modified to your specification or which you or anyone else authorised by you has used. Please note that our supply of labels to your order, such as your choice of shape, sizing, pattern or materials, is a supply of goods to your specification as these items are made specifically on your request and are not supplied from existing stock. Accordingly, you do not have the right to cancel under the Regulations.

Warranty

The high quality of all our products and services are backed up with a 12 month satisfaction guarantee (Excludes Foil and cutters). If you are not satisfied with our products within this period, we will refund you as stated in our Return Policy.

Registration and Company Details

Shave-Spares is a fully registered online company in UK. Our registration details are as follows:

Company Name: Electrospares.Net Limited
VAT Reg. No: 895723376
Place of registration: England on 19 December, 2005: No: 5657578
Registered Offices: Allia Future Business Centre, Peterborough United Football Club, London Road, PETERBOROUGH, PE2 8AN. United Kingdom

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"Hi Andrew, Just wanted to let you know that the courier has come and swapped the labels for the right ones. Thanks for all your help, brilliant service and will be recommending you. All the best Ali "

Ali

"Easy to use website User Friendly order form Good quality product Fast turnaround delivery All in all TOP NOTCH Customer Service"

Kevin Murphy

"As always prompt service with this order being received the next day. Excellent packaging ensuring that the goods are in perfect condition"

George Medley

"Brilliant labels, since using these we have had no loss or non delivery of parcels to our customers. Please do not stop selling this great product, a great pity eBay stopped you selling on there."

Michael

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